Questions About Windmill Lodge
Supported Living
Windmill Lodge Supported Living provides supported living and accommodation-based support for adults aged 18 and over.
Our focus is supporting adults with learning disabilities, autistic adults, people with mental health needs and adults with complex or overlapping support needs.
Our services are for adults aged 18 and over who may need support with daily living, independence, routines, communication, emotional wellbeing, community access, tenancy responsibilities or personal care where applicable.
Windmill Lodge is positioned as a supported living service.
We support adults who need help with independence, daily living, wellbeing, tenancy responsibilities and supported accommodation. Personal care may be included where applicable and agreed within the support plan.
No. Windmill Lodge Supported Living is for adults aged 18 and over.
Our service is not a children’s autism service or childcare-based support service.
Windmill Lodge is focused on supported living for adults with learning disabilities, autism, mental health needs and complex support needs.
Dementia or elderly care enquiries may require a different type of service or registration, so suitability would need to be discussed carefully.
Support may include help with cooking, cleaning, shopping, budgeting, appointments, routines, communication, emotional reassurance, community access, tenancy responsibilities, life skills and personal care where applicable.
You can contact Windmill Lodge by phone or through the enquiry form.
Our team will ask some initial questions about the person’s needs, current situation, location, support requirements and whether family members or professionals are already involved.
Yes. Families and carers can contact Windmill Lodge to discuss support for a loved one.
Our team can explain the enquiry process and what information may be needed before support can be considered.
Windmill Lodge is based in Northfleet.
We welcome local enquiries and can also discuss wider enquiries where the person’s needs, placement suitability and support arrangements may be appropriate.
Yes. Windmill Lodge provides accommodation-based support for adults who need a stable and supportive living environment.
Support is planned around assessed needs and may suit adults who need structure, reassurance, regular support or help managing everyday life.
Yes. We support adults with learning disabilities through practical, person-centred support. This may include help with daily routines, communication, life skills, confidence building, community access and independence.
Yes. We support autistic adults where our service is suitable for the person’s assessed needs.
Support may include help with routines, communication, sensory needs, transitions, confidence, community access and daily living.
Yes. We can support adults with mental health needs where supported living is suitable.
Support may focus on emotional wellbeing, routine, stability, confidence, appointments, community access and safer daily living.
Complex support needs usually means the person has more than one area of need.
For example, someone may have a learning disability and autism, autism and mental health needs, or daily living difficulties alongside communication, tenancy or risk-related support needs.
Personal care may be included where applicable and agreed within the support plan.
This depends on the person’s assessed needs and the agreed care and support arrangements. CQC describes personal care as care provided where the person is living at the time the care is provided.
A pre-assessment helps us understand whether Windmill Lodge may be suitable for the person.
It may look at daily living needs, communication style, routines, strengths, risks, preferences, learning disability support needs, autism-related support needs, mental health and emotional wellbeing, accommodation needs and personal goals.
Yes. We welcome enquiries from social workers, commissioners, local authorities and healthcare professionals.
We can discuss the person’s needs, placement suitability and the next steps in the pre-assessment process.
Supported living helps adults live with the right level of support while maintaining as much independence as possible.
Support may include daily routines, life skills, wellbeing, appointments, community access, tenancy responsibilities and personal care where applicable.
No. Supported living is different from a care home.
In supported living, support is planned around the person’s needs and independence. Where personal care is provided in supported living, CQC guidance explains that personal care and accommodation are usually treated as separate arrangements.
Still need help?
If you have questions about supported living, referrals or whether Windmill Lodge may be suitable, our team can talk you through the next steps.
Make an Enquiry
Contact us to tell us about the person needing support, their current situation and the type of help being considered.
Speak to Our Team
Call 01474 553232 to discuss supported living, accommodation-based support or the pre-assessment process.
Referral Questions
Families, social workers, commissioners and healthcare professionals can contact us to discuss suitability and next steps.